Shipping Policy
Thank you for choosing to shop with Koozo Commerce Pvt. Ltd. (Koozo). We are committed to providing a seamless shopping experience, including the timely and secure delivery of your orders. Below are the details of our shipping process and policies:
Shipment Processing Time
All orders are processed within 2-3 business days upon receipt, unless a different processing time is specified for a particular product on our website. Orders are not processed or dispatched on Sundays or public holidays.
During periods of high order volume, processing times may be slightly extended. If there is a significant delay in processing your order, we will notify you via email or phone.
Shipping Rates and Delivery Estimates
We do not levy any shipping charges for your orders in India. Delivery times are estimated based on your location and the selected shipping method.
- Standard Delivery: Estimated delivery is between 2-5 business days after shipment.
- Remote Locations: Orders shipped to remote or non-courier serviced areas will be delivered through local postal services and may take 5-7 business days.
Please note: Delivery times are estimates and cannot be guaranteed due to factors like weather conditions, logistical challenges, or remote delivery locations.
Free Shipping
We offer Free Shipping on selected products. Any product-specific shipping charges will be clearly mentioned on the product details page.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has been shipped. The tracking information will become active within 24 hours.
Damages and Issues
We ensure that your products are packaged securely for transit. If you receive a damaged item, please contact us immediately with your order details. Be sure to retain all packaging materials and damaged goods for inspection. We will work to resolve the issue promptly, either through a replacement or refund.
Incorrect Shipping Addresses and Refused Delivery
It is the customer's responsibility to provide accurate shipping information. We make every effort to verify the provided address, but if we are unable to validate it, we will reach out to you for corrections. If we cannot get a corrected address, your order may be canceled and refunded. Koozo Commerce Pvt. Ltd. (Koozo) is not responsible for packages lost due to incorrect addresses provided by the customer.
Missing or Stolen Shipments
If your order shows as delivered but you have not received it, please contact us as soon as possible:
- Call us at: +91- 9810091405
- Email us at: support@koozo.com
We will initiate a claim with the shipping carrier and conduct an investigation. Refunds or replacements will be processed once the investigation is complete. Please allow up to 21 days for this process.
Taxes
All prices displayed at checkout include applicable taxes as required by law.
Contact Us
For any questions or further information regarding our shipping policy, feel free to contact our customer support:
Customer Support:
Contact Number: +91- 9810091405
Email: support@koozo.com